> ## Documentation Index
> Fetch the complete documentation index at: https://tonelloandco.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Sysdig offers a wide range of support for technical assistance. If you need help, open a support case in the Customer Support Portal. Use your Sysdig credentials to log in.

<Tabs>
  <Tab title="Open a Ticket">
    ## Open a Ticket

    <Tip>
      [Open a Ticket](https://cx.sysdig.com/s/web-to-case)
    </Tip>

    Open a support ticket by filling in the [web-based form](https://cx.sysdig.com/s/web-to-case). It's important to provide Sysdig Support with relevant information about your system, including:

    ### Specify Ticket Details

    Add details in the Description box. See below for tips on what to enter:

    ```
    Operating System:

    Orchestrator:

    Agent Version:

    Company Name:
    ```

    #### Operating System

    Review Host Requirements for Agent Installation to confirm that your operating system is supported.

    Submitting the output of uname -a and lsb\_release -a will help Sysdig support determine if the kernel is supported.

    If you have a custom kernel and the kernel development headers are not available, you will not be able to install our agent.

    Also note if the Linux distribution used inside your application’s container is not the same as the host.

    <Note>
      lsb\_release is part of a software package called the LSB core, which is not necessarily installed on your system by default. If it is not installed, see [https://wiki.itcollege.ee/index.php/Lsb\_release](https://wiki.itcollege.ee/index.php/Lsb_release)
    </Note>

    #### Orchestrator Details

    When using the Sysdig agent in an orchestration infrastructure, such as Kubernetes, GKE, etc., submit the details of how the infrastructure was installed.

    For example:

    * Which Kubernetes version
    * The cloud provider being run under (AWS, GKE, etc.)
    * The number of nodes
    * The authentication method configured for the API server

    #### Agent Version

    To verify which agent version you are running, either:

    * On the product UI, see Select Integrations > Data Sources > Sysdig Agent.
    * Use the following command:

    **Agent in a non-container environment**:

    ```
    /opt/draios/bin/dragent --version
    ```

    **Agent in a container**:

    ```
    sudo docker exec -it <container_id> /opt/draios/bin/dragent --version
    ```

    **Agent in Kubernetes**:

    ```expandable theme={null}
    kubectl -n sysdig-agent exec -ti <agent_pod> -c sysdig -- bash -c "/opt/draios/bin/dragent --version"
    ```

    Known issues may be resolved by upgrading to the latest agent version.

    Agent release numbers are shown in the agent build list, and agent release notes can be accessed from the Release Notes.
  </Tab>

  <Tab title="Check Status">
    ## Check Status

    <Tip>
      [Check the status](https://sysdig.statuspage.io/)
    </Tip>

    Scheduled maintenance can cause disruptions of service.

    You can [check the status](https://sysdig.statuspage.io/) of scheduled maintenance and subscribe for updates.

    Click SUBSCRIBE TO UPDATES to receive automated notifications.
  </Tab>

  <Tab title="Add Agent File">
    ## Add Agent File
  </Tab>

  <Tab title="Add Browser File">
    ## Add Browser File
  </Tab>

  <Tab title="Add Backend File">
    ## Add Backend File
  </Tab>
</Tabs>